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Can the security deposit's due date be postponed?
It is only possible to pick up the apartment keys after the security deposit has been fully paid, so unfortunately it is not possible to change/postpone the due date of the deposit payment.
If Kela was not able to process your commitment deposit before the moving-in date, an alternative is to pay the deposit in cash and we will return the amount to you later, when we have received the commitment from Kela.
From where can I pick up the apartment keys?
Depending on the apartment's location, collecting the keys is either from the building's maintenance or locksmith company. It is recommended that you check the opening hours on the company's website.
Helsinki, Espoo, Vantaa
Avainahjo Oy
Hermannin Rantatie 10, 00580 Helsinki
p. 04578845277Järvenpää, Kerava
Kotikatu Oy
Wärtsilänkatu 61 , 04440 Järvenpää p. 020 7931022 (24h)Lahti
Kiinteistöhoito Koskelainen
Sotkankatu 6, 15150 Lahti, p. 0400 711 180 (Make an appointment for collecting the keys beforehand by phone)Tampere
HH-kiinteistöpalvelut Oy
Viinikankatu 53, 33800 Tampere p. 010 3950 395When can I pick up the keys to the apartment?
You can pick up the keys to your new home on the first working day of the lease agreement starting from 1 pm (See dates below). The keys cannot be handed over earlier.
If your lease agreement starts on another day during the month (not the first day of the month), it is possible to collect the apartment keys in the morning from the locksmith/maintenance company during opening hours.
Wed 1.11.2023
Fri 1.12.2023If your lease agreement starts on another day during the month (not the first day of the month), it is possible to collect the apartment keys in the morning from the locksmith/maintenance company during opening hours.
You can authorize another person to pick up the apartment keys on your behalf, if you can't pick up the keys yourself. Authorization must always be made in writing.
I'm trying to make an electricity contract, but the address can't be found in the electricity company's information. How did I act?
All our residential building addresses can be found in the information system of all electricity companies. When making an electricity contract, the address must be filled in carefully and correctly.
How do I report the deficiencies and faults I have found in the apartment?
Any defects or malfunctions found in the apartment by the new tenant after moving-in can be reported directly to the inspections department by filling in the move-in inspection form which can be found on our tenants' page.
You can access the inspection form by clicking on the lease box “show lease”, after which you will find the move-in apartment inspection in the opening pageview.
It is a good idea to fill in the form immediately upon moving-in, but no later than five (5) days from the beginning of the lease agreement / collecting the keys.
In case of problems, you can directly contact the apartment inspections by email asuntotarkastus@nuorisosaatio.fi.