Frequently Asked Questions

Can the security deposit's due date be postponed?

It is only possible to pick up the apartment keys after the security deposit has been fully paid, so unfortunately it is not possible to change/postpone the due date of the deposit payment.

If Kela was not able to process your commitment deposit before the moving-in date, an alternative is to pay the deposit in cash and we will return the amount to you later, when we have received the commitment from Kela.

From where can I pick up the apartment keys?

Depending on the apartment's location, collecting the keys is either from the building's maintenance or locksmith company. It is recommended that you check the opening hours on the company's website.

Helsinki, Espoo, Vantaa
Avainahjo Oy
Hermannin Rantatie 10, 00580 Helsinki
p. 04578845277

Järvenpää, Kerava
Kotikatu Oy
Wärtsilänkatu 61 , 04440 Järvenpää p. 020 7931022 (24h)

Lahti
Kiinteistöhoito Koskelainen
Sotkankatu 6, 15150 Lahti, p. 0400 711 180 (Make an appointment for collecting the keys beforehand by phone)

Tampere
HH-kiinteistöpalvelut Oy
Viinikankatu 53, 33800 Tampere p. 010 3950 395

When can I pick up the keys to the apartment?

You can pick up the keys to your new home on the first working day of the lease agreement starting from 1 pm (See dates below). The keys cannot be handed over earlier.

If your lease agreement starts on another day during the month (not the first day of the month), it is possible to collect the apartment keys in the morning from the locksmith/maintenance company during opening hours.

Wed  1.11.2023
Fri     1.12.2023

If your lease agreement starts on another day during the month (not the first day of the month), it is possible to collect the apartment keys in the morning from the locksmith/maintenance company during opening hours.

You can authorize another person to pick up the apartment keys on your behalf, if you can't pick up the keys yourself. Authorization must always be made in writing.

I'm trying to make an electricity contract, but the address can't be found in the electricity company's information. How did I act?

All our residential building addresses can be found in the information system of all electricity companies. When making an electricity contract, the address must be filled in carefully and correctly.

How do I report the deficiencies and faults I have found in the apartment?

Any defects or malfunctions found in the apartment by the new tenant after moving-in can be reported directly to the inspections department by filling in the move-in inspection form which can be found on our tenants' page.

You can access the inspection form by clicking on the lease box “show lease”, after which you will find the move-in apartment inspection in the opening pageview.

It is a good idea to fill in the form immediately upon moving-in, but no later than five (5) days from the beginning of the lease agreement / collecting the keys.

In case of problems, you can directly contact the apartment inspections by email asuntotarkastus@nuorisosaatio.fi. 

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In the rent payment invoice I have received, the payments are only until the end of February. How do I pay the rent after that?

Like other landlords, Nuorisosäätiö also checks the rents of its apartments annually. Decisions on possible rent increases are made in December, when the housing companies' budgets for the coming year are confirmed. Information about rent changes and new rent payment invoices will be sent out to tenants in writing during December, and the new rents will come into force at the beginning of March of the following year.

Can I change/postpone the rent payment's due date?

The rent due date cannot be postponded. In the event of late payment for any reason, interest will add up starting from the due date. It is advisable to pay a delayed rent as soon as possible to minimize extra charges. Nuorisosäätiö sends monthly payment reminders for overdue payments. In case of debt, you will receive a payment tip by email from Nuorisosäätiö and a reminder letter by post. The debt should be paid to the normal rent account including all additional charges. If we do not receive the payment by the due date of reminder, the debt will be transferred to Intrum Oy, and the debt will incur additional collection fees and late-payment interest.

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What do I do if I want to report a fault in my apartment or send a disturbance report?

If there are disturbances, defects, repair needs in your apartment or property, or something breaks when you are using it, file a defect report/disruption report by filling out the electronic defect report form. In an urgent case, call the maintenance company managing your household. Notification form.

Can a dishwasher be installed in the apartment?

You can purchase and install a dishwasher/washing machine at your own expense and responsibility. However, the dishwasher must be installed by a certified professional technician (You should receive a certificate after the dishwasher has been installed). There must be a plastic protective basin under the dishwasher. It is acquired and installed at the same time as the device. We also recommend checking the insurance coverage for possible water damage in case the dishwasher breaks down and causes water damage. When you install the dishwasher in the apartment, you will sometimes need to remove one cabinet on its way (if the replacement cabinet is still fit in place). When moving out, the cabinet where the dishwahser was installed must be refit back in its original place. Please also remember that when moving out, the machine must be removed and the water connections must be properly plugged.

Can I renovate the apartment myself or attach boards to the walls?

You are not allowed to carry out any renovations, repairs, alterations or painting in Nuorisosäätiö's apartments.

Normal wear and tear includes a reasonable number of marks that are caused by attaching mirrors, boards, lamps, posters, curtain rods, houseplants, rugs or other comparable objects to the walls or ceiling, are considered reasonable and acceptable. The tenant is not obliged to patch, paint or otherwise cover the holes or other traces caused. However, the tenant must take different wall materials into account when making changes, so that the changes are neat and safe. Changes must be done in the right way for each wall material.

The exceptionally large holes caused by attaching mirrors and boards are not normal wear and tear, nor are the marks that are the result of changes or fixings that are considered alterations. For example, the use of exceptionally strong fastening mechanisms for any object can be considered as modification work. If the tenant has made such mortgages and there are traces of them, the costs of repairing them are the responsibility of the tenant.

Also, DC-Fix decoration tape must not be applied to the surfaces of the apartment.

Holes must not be drilled in the walls of the bathroom and the ceiling of the apartment.

How can I take care of my apartment?

It is the duty of the tenant to maintain the basic condition and cleanliness of the apartment and to keep the home in good condition. This can be achived by weekly cleaning your apartment.

As a tenant, you are responsible of the disturbance and damages caused to the apartment or the common facilities by yourself or by your guests. These kind of actions can lead to a warning, cancellation of the lease and tenant being held liable for the damage. 

The tenant should inform Nuorisosäätiö about any damage, deficiencies or faults in the apartment that the landlord is responsible for repairing. If there is any repair needs in the apartment or property, please report them via electronic fault report. In the case of water leaks or damage in the apartment that require immediate action, you must immediately call the emergency number of the building's maintenance company.

We recommend our tenants to get home insurance. Home insurance protects you, your property and your apartment in case of unexpected damage. It's good to keep in mind that home insurance cannot be purchased afterwards to compensate for damages.

The apartment is hot during the summer. Can something be done about it?

In addition to the normal procedures, such as through-drafting and nighttime ventilation, you should always submit a separate fault report to the maintenance company about faults or defects in the apartment. The maintenance company ensures that the replacement air ventilation valves in the apartment work properly and that the ventilation of the top vacuum cleaner in the apartment is adjusted for summer settings, etc.

When the air ventilation of the building and apartments is maximized for the summer and the apartment functions as planned structurally, there is very little that the landlord can do about the temperature of the apartment. So it may be that, despite these actions taken, the temperatures in your apartment will occasionally rise to quite high temperatures during the summer. After the inspection and adjustments carried out by maintenance, if the apartment is structurally functioning properly, no further additional actions will be taken regarding temporarily high temperatures in the apartment.

The residential health guidelines of the Ministry of Social Affairs and Health determine e.g. limit values for apartment temperatures. In practice, based on this, only in a situation where the temperatures in the apartment rise above 32 degrees, the matter requires a more detailed investigation. However, if proper care has been taken to ventilate the apartment, the temperatures in the apartment should not rise to such high temperatures.

In autumn, the apartment feels cold. What is causing this?

In autumn, at the beginning of the heating season, the air in the room is often perceived as cool and calls about the temperatures in the apartments become more frequent. At the beginning of the heating season, however, you should be patient and wait until the indoor air adapts to the cooling outdoor air temperature. Suitable room air temperature is generally considered between 20-22 °C.

First, check the front side of the radiator thermostat. In front of the radiator thermostat (the part from which you can adjust the radiator), you should not place a sofa, thick curtains, or any other obstacle to the free circulation of air. The radiator thermostat reacts to changes in temperature and controls the temperature of the radiator. The heating system is adjusted so that the target temperature in the apartments in winter is 21 °C. Note that a 30 °C radiator feels cool to the hand, but still heats the apartment. Also remember to check the air ventilation and window frames and adjust and clean the replacement air valves, as necessary.

In case of problems, the temperature of the apartment should be measured from the middle of the room from a height of at least 1.1 meters, and it is good to keep a record of the taken measurement results.

Please take the measurement on a few consecutive days, and if the temperature is repeatedly below 20 °C, please contact the maintenance company assigned to your residential building by phone or by using the fault report found on our website: https://portaali.tampuuri.fi/nuorisosaatio/vikailmoitus

I have someone else's stuff in my storage room. How can I use the storage?

Please fill out a fault report on our website: https://portaali.tampuuri.fi/nuorisosaatio/vikailmoitus

The law and good rental practices oblige us as landlord to give about 2 weeks notice for the storage to be emptied separately. The maintenance company will place a note and empty the storage by the deadline. After that, you can use the storage. Remember to get your own lock for the storage's door.

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When should I return my apartment keys and to where?

Return the keys on the working day following the end of the lease by 11.00 am, at the latest. The keys can also be returned earlier. Please note that failure to return all of the original keys within the given time limit (11.00 am), will result in the moving-out tenant being invoiced for the cost to change the locks. Keys returning locations.

I won't have time to return the apartment keys by the given deadline. Can I return the keys later?

The deadline for returning the keys to all our apartments is on the first weekday of every month by 11:00 a.m. If the keys are not returned by the deadline, the apartment's locks will be serialized and the costs of this will be taken care of by the resident who is moving out.

Please note that another person can return the keys for you.

I already moved out of the apartment, when will I receive my deposit back?

The security deposit will be returned within one month of the end of the lease, provided that the apartment does not have any renovation needs or deficiencies in final cleaning caused by the tenant. All original keys must also be returned by the deadline. If the inspection reveals anything specific, you will be notified by e-mail. Nuorisosäätiö complies with the Act on Residential Leases (AHVL) and in accordance with the Rental Practice guidelines. Our billing is based on either the tenant billing price list or the actual costs. We will primarily deduct the cost from the security deposit you have paid.

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